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Frequently Asked Questions

Frequently Asked Questions

While we do try our best to accommodate walk-ins, we highly recommend making an appointment beforehand. This will ensure that your pet’s needs are prioritized and that we can fit you into our daily schedule. Walk-ins with no prior appointment may be subject to extended wait times.

We accept cash, check, and credit card.

Payment is required in full at the time of service. We do however partner with several financing companies that can help you make arrangements to pay your bill. We accept ScratchPay and Care Credit. Click on the links below for easy access.

Drop-off time for surgical procedures is between 9:00 and 9:30 am. This ensures that we have plenty of time during the day to perform your pet’s surgery, and that they will be fully recovered from anesthesia before going home. Pick up times vary depending on the surgery. Most procedures allow the pet to go home that afternoon, but some require an overnight stay. Once your pet’s surgery is complete, we will give you a call letting you know they are ready to be picked up.

If your pet is being dropped off for a surgical procedure, we require that they be fasted for 8-12 hours prior to surgery. This means absolutely no food or water the morning of surgery. Feeding pets before surgery may seem compassionate, but it can cause very serious health complications while under anesthesia including choking, aspiration pneumonia, or even death.

It is recommended that spaying and neutering be performed at approximately 6 months of age. Older pets have more complications during surgery and there are more health conditions linked to older unaltered animals. Many of these health conditions can be prevented by early spaying and neutering.

We do not offer pet boarding services. However, we recommend trying…

Anything is PAWSable – (540) 649-1023

Quail Ridge Kennels – (352) 454-0143

We do not provide pet grooming services. However, we recommend trying…

Gail’s Pet Grooming  – (540) 464-1729

Pampered Pups LLC – (540) 319-1503

Anything is PAWSable – (540) 649-1023

If you have additional questions that are not covered here, please give us a call at (540) 464-1516